Responsibilities: -Manage customer relationships and ensure customer satisfaction -Develop and monitor customer segmentation strategies -Develop and implement customer service processes -Develop and monitor customer loyalty programs -Manage customer databases -Analyze customer data to identify trends and opportunities -Track customer feedback and provide insights to the team -Develop and maintain customer service policies and procedures Requirements: -Bachelor’s degree in Business Administration, Marketing, or a related field -2+ years of experience in customer relationship management -Excellent communication and interpersonal skills -Strong organizational and problem-solving skills -Proficiency in Microsoft Office Suite Preferred Skills: -Experience with customer relationship management software -Knowledge of customer analytics and segmentation -Experience with customer surveys and feedback collection -Knowledge of customer service best practices